Terms and Conditions

Welcome to Aloca! Aloca is a marketplace to help you find unique Spaces and host amazing Events. These Terms and Conditions, which incorporate our Privacy Policy and other documents referred to within these Terms and Conditions, govern your access and use of the Platform and the supply of any services ordered by you through the Platform.

1. General Terms

In these Terms, use of “Aloca”, “we”, “us” and “our” refer to Aloca & Co. Pty Ltd.  Use of “you”, “your” & “yourself” pertains to any Member or non-Member of this Platform, to which the context requires. 

Acceptance

You accept these Terms and Conditions by checking the acceptance box on registration or using the Aloca Platform. You must be 18 years old to use the Platform.

We may amend these Terms at any time, by providing written notice to you. By checking the acceptance box or continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended terms. If you do not agree to the amendment, you may terminate these Terms by deregistering your Account.

These Terms govern your access to and use of the Platform and all Collective Content, and constitute a binding legal agreement between you and Aloca. If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s employees, contractors and other personnel to these Terms.

Definitions

  • Memberrefers to any Host or User
  • Host refers to any person who has a listed Location on the Platform
  • User refers to any registered person who uses the Platform to search for and make Booking Requests
  • Accountrefers to an Account registered by a Member on the Platform 
  • Platform refers to the website provided by Aloca
  • Booking Request refers to a request made by a User to a Host to use their Location for the specified time and purpose
  • Booking refers to an accepted Booking Request
  • Listing refers to the details of a published Location on the Platform
  • Locationrefers to the place made available to Users to book through the Platform
  • “Space” refers to a location, room, site or other specific area
  • Eventrefers to the activity undertaken at the Location for a specific time and purpose
  • “Content” refers to any textual, aural or visual content published to the Platform or to other mediums as result of an Event 
  • “Host Extra Services” refer to additional services provided by the Host during the Event.
  • “Review” refers to a summary of your experience at an Event.

 

 Role of Aloca

Aloca is an online peer-to-peer Platform that connects owners of Spaces to people looking for Locations for capturing content, creating experiences and hosting events. Aloca is not an owner or operator of properties. We provide the platform to Members, assist Members to form contracts for the supply of services and process payments between Members. We are not party to any agreement entered into between any Hosts and Users and we have no control over the conduct of Members or any other Users of the Platform. Aloca shall have no responsibility or any liability to you or others for the information or content contained in any Listing and/or the condition, legality, safety, or suitability of any Bookings or Spaces. Accordingly, any Bookings will be made or accepted at a Member’s own risk. Users and Hosts should not complete, and should immediately cancel any Booking if they feel unsafe or uncomfortable with any conditions relating to the Booking in any way.

 

Associated Laws and Regulations

Members are responsible for ensuring that their use of the Platform and subsequent Bookings enabled by it comply with applicable regulations, laws and third party agreements, which include but are not limited to premises leases, planning and building regulations, food premises regulation, liquor licenses, animals regulations, federal, state and local restrictions, health and safety requirements, taxation regulations and laws.

Australian Consumer Law

Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Statutory Rights).

If the ACL applies to you as a consumer, nothing in these Terms excludes your Statutory Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms.

Subject to your Statutory Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.

This clause will survive the termination or expiry of these Terms.

 

Your Obligations

Aloca reserves the right to remove any content that we become aware of and determine to be harmful, illegal or in breach of copyright laws or privacy laws. You may not use the Platform for any unlawful activity nor for any activities that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes. You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Platform.

 

2. Terms for Members

Before using the platform, Members must create an Account with Aloca and provide us with information about yourself.

Security – Members will be required to provide an email address and password to keep your account secure and agree to keep your credentials private and secure. Members are responsible for any actions associated with your Account whether or not authorised. Members may not assign or transfer your Account to another party. 

Posting Content – When creating or using the Platform, Members may be asked to or may voluntarily provide information about yourself, a Space, comments, or other information including text, images, and/or videos.  Members represent and warrant that you are authorised to provide Content to the Platform and that any Content you provide does not violate the proprietary or privacy rights of a third party. Members may not provide any Content that is copyrighted by third parties without their express permission. Members grant Aloca a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sub-license any Content you provide to us. This grant includes our ability to use any Content for both internal use (such as analysis to improve the Platform) or external use (such as in marketing or online advertising). Members agree to indemnify, defend and hold us harmless for any damages or losses based on third-party claims that Content violates proprietary or privacy rights.

Accuracy of Content – Members will only provide content to us that you own or have authorisation to provide, and ensure that Content is accurate and complete. Members must keep any Content current. We reserve the right, but shall not be obligated, to validate the accuracy of any Content. This may include validating your identity or business information, or verifying information about Spaces. Members will provide us with any additional information to verify the accuracy or completeness of any Content that you provide and we may condition your use of the Platform on our ability to verify the accuracy and completeness of this Content. If Members do not provide required Content to us when we request it, we may suspend or terminate your Account.

Account Updates – We may ask that Members update your Account or provide additional or different information at any time. This includes requiring additional details about Spaces or payment information. 

Prohibited Content – Members may never post any content that (i) is defamatory, obscene, profane, or pornographic; (ii) is abusive, harassing, or disrespectful of others; (iii) violates applicable Laws, including those prohibiting discrimination, false advertising, privacy, or unlawful marketing; (iv) is intended to deceive or mislead, is false or inaccurate, or misrepresents the nature or condition of a Space; (v) contains marketing or promotional content unrelated to the details of a Space; or (vi) includes sensitive personal information, including payment, contact information, or personal Account details. You will not knowingly or negligently provide any Content that contain viruses, Trojan horses, and other harmful content. While we attempt to identify any Viruses, we are not liable for and disclaim all responsibility for ensuring that Content is free from Viruses.

Communication – We may contact you via off-Platform communication channels, such as but not limited to, text message, phone call or email. Members can communicate privately using our private messaging service. Members must not communicate outside of the Platform until a Booking has been made. Members must not share contact details through the messaging service. 

Reviews – Members may publish a review of their experience. Reviews can be viewed by any Aloca Member and may remain visible until the relevant account is removed or terminated. You agree to provide true, fair and accurate information in your Review. If we consider that the Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review or ban you from posting the Review. We do not undertake reviews of each Review. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.  Members may not write a review about another Member which is a business that you have previously owned, currently own, or which an immediate family Member currently owns, or if you are an executive or employee of that Member’s business, or work for the Member. A Member Review must be written and posted to the Platform within 3 months of the experience occurring. Members may only write their own Review. You are not permitted to write a Review about somebody else’s experience, such as that of a relative or friend.

Account Termination By Members – Members may terminate their Account at any time by notifying us with your Username and reason for leaving via email at: [email protected] We will send you a confirmation email when you have been removed from our Platform. All Listing information including images of your Space will be removed from the site. A new profile and Listing will need to be created if you decide to return. Members are responsible for all activity associated with your Account made before it is closed including: (i) payment of Fees, Taxes, Fines or other charges; (ii) providing use of Spaces to Users as previously Booked; or (iii) other liabilities caused by or resulting from use of the Platform or Service. We may retain Content and continue to display and use any public Content (including comments or reviews of Spaces) after your Account is terminated. 

Account Termination By Us – We may suspend your Account–including your ability to communicate with other Members, receive payments or complete Bookings at any time and based on our sole discretion without limitation. We are likely to terminate your Account if (i) we believe that use of your Account poses a risk to Aloca, you, other Users or third parties; (ii) there is evidence of actual or potential fraud by you or on your behalf; (iii) you fail to respond to communications from us or other Users; (iv) we believe you are moving Bookings offsite to avoid the payment of Fees.

Disputes – Unfortunately from time to time disputes may arise between Members. We encourage the parties to attempt to resolve disputes (including claims for returns or refunds) with the other party directly and in good faith, either on the Platform or through external communication methods. In the Event that a dispute cannot be resolved through these means, the parties may choose to resolve the dispute in any manner agreed between the parties or otherwise in accordance with applicable laws. Aloca may assist in the resolution of such disputes but does not become a party to any contract in doing so. Aloca reserves the right, but has no obligation, to intercede in disputes. Members agree that Aloca will not be responsible for any liability incurred as the result of such interactions.

 

3. Terms for Hosts 

Hosts may use our Platform to offer a specific Location, Space and related services to a User to use for a specific time and purpose. The details of each Space, including its availability, Booking price, additional fees, rules, and other terms are provided in a Listing.  Listings will be made publicly available via the Platform. If you are a Host, we will review your request for a Listing before approving the Listing. The Listing must comply with these Terms and any other guidelines set out on the Site.

Listings – When you List a Space as a Host, you must provide all required details about the Space including, but not limited to, a description of the Space, how it may be used, the rate or cost of a Booking, availability, a list of any facilities, current pictures, Host additional rules, and other details about its potential uses and condition. This includes details regarding use of any amenities, furniture, equipment, Host Extra Services available at an additional charge, or fixtures that are part of or in the Space. While it is important to communicate excitement and the benefits of your Space, the description must be accurate and give potential Users a reasonably accurate understanding of how they may use the Space for their Event, including the disclosure of any deficiencies, restrictions, or applicable policies.

Host Additional Contracts – Hosts can add their own contract to the platform which Users must agree to prior to booking.  Any terms or conditions included in the additional contract must not conflict with Aloca’s Term and Condition unless expressly permitted by Aloca in writing. Hosts may request additional information from Users prior to the Event, including but not limited to, activities planned at the Space, list of attendees, proof of insurances and proof of COVID-19 vaccination.

Permission to List and Book Spaces – Hosts represent and warrant that you are permitted under applicable Laws to List and confirm a Booking of any Spaces provided, that Spaces comply with applicable Laws, and that you will reasonably facilitate and not obstruct the use of a Space as Booked by a User. Hosts acknowledge and agree that they may not List or confirm a Booking for any Spaces that they do not own or for which they do not otherwise have express permission to List. Hosts represent and warrant that they are authorised to enter into the Terms and Conditions and participate in all requirements for the Listing, Booking, and collection of Payments, or other terms pertaining to Hosts.

Payment – In order to make a Listing and receive subsequent payments, a Host will be required to add their banking details into Aloca’s third party payment provider, Stripe. Payment to the Host will occur once the Booking has been completed. Further details on payments are provided in the Aloca Fees (Section 6). 

Bookings – Bookings are created when you accept a Booking Request from a User. Once a Booking is accepted by a Host, the User has 48 hours to submit payment to secure the Booking. Bookings are a legally binding agreement between you and a User which means you are required to provide the Space and Host Extra Services as described in your Listing and according to the terms agreed to in your Booking. You also agree to pay the applicable Service and Administration Fees to Aloca.

Booking Price – You are solely responsible for setting the Booking Price. Hosts are able to update their Booking price at any time, however, you may not raise the Booking Price for a Booking once it has been accepted. Host Extra Services may be provided by the Host and applied to the total Booking price e.g. provision of food.

Conditions of the Space – Hosts are responsible for maintaining the Space so that Users may utilise them as detailed in the Listing and corresponding Booking. Spaces and amenities must be in good working order and provided to Users in a safe, clean and usable condition. Any plumbing, electrical, structural or other physical deficiencies or defects must be corrected or disclosed before you List a Space. If changes are made or deficiencies and/or defects occur following a Booking but prior to an Event, the Host must ensure the User is notified of all and any changes to the Space. Users may cancel a Booking based on the notified changes.

Reviews – Hosts can write a Review about a User if you have had an experience with that User, which means that (1) you have been engaged by the User through the Platform; or (2) you can otherwise document your interaction with the User in relation to the Platform, including via correspondence.

Recordings – During Events, Users may photograph, film, or otherwise record Events when using Spaces. Except as expressly prohibited by federal, state, local or other governmental Laws or as otherwise set forth in the Description or any Booking Agreement, Hosts will grant to any User that Books a Space a fully-paid, worldwide, non-exclusive, perpetual license to use, copy, transmit, distribute, modify, publicly display, and sub-license Event Recordings that may include or identify the Space. 

Conduct at Events – Hosts are solely responsible for ensuring that Spaces and Amenities comply with all applicable Laws including local ordinances related to the condition, licenses, or registration of Spaces for use by Users, and payment of Taxes. We may condition your continued use of the Platform on your providing proof, to our reasonable satisfaction, of your compliance with Laws at any time. Hosts are responsible for their own acts and omissions as well as the acts and omissions of any individuals who work or reside at or are otherwise present at a Space at your request or invitation, excluding the User and any individuals the User invites to the Space. If Aloca, in its sole discretion, determines that a User is entitled to receive a refund in accordance with these Terms and Conditions, the applicable policy set by Aloca, and/or the terms of the Booking Agreement between the User and Host mentioned in the Listing, after the Host has already been paid, Aloca will be entitled to recover the amount of any such refund from the Host, including by subtracting such refund amount out from any future payments.

Preparation for and Supervision of Event – Hosts are solely responsible for (i) preserving and protecting your Space and amenities by removing and/or securing valuable, vulnerable or sensitive items, (ii) determining the appropriate types and intensities of permitted uses in your Space, (iii) evaluating the appropriateness of potential Users, and (iv) supervising and monitoring the Space and amenities and your User’s use of the Space and Amenities for the Event, to the extent (if any) you as Host determine in your sole judgement. As a Host, you may terminate an Event or Booking at any time and without advance notice or repayment of any Payments to a User if you determine that (i) a User has materially misrepresented the proposed Event or Booking; (ii) the Event as actually planned or undertaken is not in compliance with the originally proposed Booking or the terms of these Terms and Conditions; (iii) permitting the Booking to continue would endanger the safety or security of the Space and associated tenants and residents; or (iv) the Booking creates an unreasonable noise, odour, nuisance, or otherwise disturbs the quiet enjoyment of the Space or your tenant’s or your ability to conduct the day-to-day business operations of the Space.

4. Terms for Users

Bookings – Users may use our Platform to make Bookings. A Booking is created when a Host accepts a Booking Request from a User. Bookings are a legally binding agreement between a User and a Host and are subject to any additional terms and conditions that the Host has outlined in their Listing and/or other terms set forth by the Host. A Booking creates a contractual relationship between Users and Hosts and Aloca is not a party to any such contract. Users are prohibited from using the Aloca Platform to facilitate contracts outside of the Platform.

Upon Booking a Space, a User is granted a limited, temporary, revocable license to use a Space in the manner, for the time, and subject to all restrictions provided, subject to these Terms and Conditions, and as confirmed through the Platform. The scope of the use—including times, specific fees, and other additional terms or limitations—may also be included in or supplemented by a separate Booking agreement detailed in the Listing by the Host, that incorporates additional terms and conditions of the User Host agreement. Users must not mislead Hosts with regards to activities that will be undertaken during the Event.

Booking Confirmation – Users must have a valid Account in order to complete Bookings. Bookings can be completed by following the Booking process for the applicable Space. Users are responsible for ensuring that they have read and understood information provided about the Space, including additional terms put forth by the Host. Users are responsible for all fees, charges and taxes associated with the Booking. All Bookings are subject to our Fees, Cancellation and Refund Policy detailed in Section 6 and 7.

By accepting a Booking Request, the Host confirms that they are legally entitled to and capable of supplying the Space described in the Booking Request. Once a Booking Request is accepted, the Host agrees not to increase the fees for that particular Booking. Once a Host accepts a Booking Request from a User, the User has 48 hours to submit payment to secure the Booking. The Booking will be cancelled if payment is not received prior to 48 hours after the Booking Request is accepted by the Host. Once a Booking Request is paid the User will be provided the address of the Listing

Payment Users will provide credit or debit card details to Aloca’s third party payment provider, Stripe, to pay for and secure the Booking. On special request, Aloca may provide an invoice for alternative payment of the Booking. The Location cannot be reserved until full payment is received.

Limited Licenses for Bookings – When Users Book a Space, they are provided a license to enter, occupy, and use the Space only as described in the Booking and confirmed by the Host, subject to Terms and Conditions and any additional terms and conditions outlined by the Host in their Listing Booking agreement. A Booking does not provide Users a lease or access or use of the Space beyond the specified time and description. Hosts retain the right to re-enter the Space in accordance with your agreement with the Host.

Event Conduct – Users agree to comply with Terms and Conditions and any Booking Agreements throughout the Event and use the Space only as permitted or agreed upon and consistent with the description, and assure that any attendees do the same. During an Event, Users are responsible for (i) the behaviour and acts of any attendees, service providers, or others that access the Space, (ii) ensuring that the use does not exceed any limitations identified in the Booking, (iii) coordinating the timely setup or closure/breakdown of your Event, and (iv) complying with applicable Laws including acquiring any required licenses or permits for your Event, or limiting noise to certain times of the day. Users are responsible for and accept all liability for any damage done to the Space or amenities during the booked Event by attendees whether intentional or not, for the failure to comply with applicable Laws, and for any fines incurred. Users agree to return the Space to the Host in the same condition as provided to them or as otherwise agreed in any Booking Agreement and consistent with Terms and Conditions, and to promptly notify Hosts of any damage done to the Space or amenities. All Fees owed by Users are subject to the Fees, Cancellation and Refund Policy detailed in Section 6 and 7.

Overstay and Additional Fees – Hosts may charge additional fees associated with the use of the Space. Users agree to arrive and leave the Space within the arranged time outlined in the Booking or at such other time as mutually agreed upon by the Host. If Users arrive before or stay past the agreed upon time without the Host’s consent, you no longer have a license to stay in the Space and the Host is entitled to make you leave in a manner consistent with applicable law. If Aloca, in its sole discretion, determines that a Host is entitled to additional fees, charges, or damages in accordance with Terms and Conditions, the applicable policy set by Aloca, and/or the terms of the Booking Agreement between the User and Host mentioned in the Listing, Aloca will be entitled to collect any such sums from the User required to satisfy the outstanding obligation. Aloca reserves the right to otherwise collect payment from Users and pursue any remedies available to Aloca in this regard in situations in which you are responsible for fees, charges, or damages, including but not limited to, in relation to any payment requests made by Hosts.

Using Host Extra Services – Hosts may charge additional fees associated with the use of the Space. Users are responsible for evaluating the description, costs, restrictions, and applicable terms for any Host Extra Services provided by the Host in connection with a Booking. Users are responsible for identifying and complying with all laws, rules, regulations, and restrictions applicable to your use of any Host Extra Services. We are not responsible for and disclaim all responsibility for any liability resulting from Hosts’ actions or failure to act, for the nature or quality of any Host Extra Services, and for any loss or injury you or others sustain arising out of or related to Host Extra Services.

Reviews – A User can write a Review about a Host if they have completed a Booking with that Host, which means that (1) the User has engaged the Host through the Platform; or (2) you can otherwise document your interaction with the Host in relation to the Platform, including via correspondence.

Attendees – Users are responsible for acts and omissions as well as the acts and omissions of invitees or other individuals to whom Users provide access to the Space, excluding the Host and the Host’s invitees, if applicable. Users are required to ensure that attendees meet any requirements set by the Host for a Space or Event, and are made aware of and agree to any terms, conditions, rules, policies, or restrictions set by Host.

Damages to Spaces – Users are responsible for any damages that a User or his/her/its attendees cause to a Space or any personal property at a Space. Hosts shall report any damages along with relevant documentation to the Aloca team within 48 hours of the Event end time. Aloca will then notify the User of the impending Damages Claim charge.

 

5. Insurance

Members shall acquire and maintain all insurance as required by Law and suitable for you or your business. Members are solely responsible for understanding and evaluating what insurance is appropriate to cover damage, loss, injury, legal liability, and other harm specific to you, your business, your attendees, third parties, the Space (including personal property within), and deciding what type of coverage, limits and providers are appropriate for you. Hosts may request that Users provide a copy of their insurance policy prior to the Event.

 

6. Fees

It is free to register an account on the Platform, for Hosts to create Listings and for other Users to review content on the Platform, including Listings and Member Reviews.

The total price of a Booking depends on several factors and the specifics of the Event. All Members acknowledge and agree that all payments shall be made in accordance with these Terms and Conditions. The total price for a Booking will be presented prior to acceptance. Once accepted our Cancellation and Refund Policy applies.

Host Fees

Booking Rate – The rate charged by the Host for use of the Space. This is usually based on an hourly rate.

Host Extra Services Additional fees charged by the Host for optional additional services rendered. 

Aloca Fees

Aloca charges fees to help cover the costs of running our business, including completing your transaction and providing support for your Booking. A summary of our fees are provided below:.

Service Fee – Fee paid to Aloca for use of the Platform. This fee is set at 15.0% of the total Host fees. This fee helps us run the platform and make improvements.

Administration Fee – Fee paid to cover the transaction cost. This fee is set at 3.0% of the total Host fees. This fee is non-refundable.

Additional Fees

Overstay Fee – If a User stays beyond the agreed time they are liable to pay the Host, at their discretion, for the additional time at a “time and half” (1.5 times) hourly rate.  For example, if the rate is $100/hr, the User will be required to pay $150/hr for every remaining hour after the agreed upon end time. It is the responsibility of the User to ensure they have allocated enough time in the Booking Request to complete their Event.

 

7. Refund & Cancellation Policy

Each Booking represents a Host’s commitment to make a Location available to a User. When Users cancel Bookings, the Host’s ability to book that Space during that time becomes increasingly difficult because other interested Users may have already made other plans. When Hosts cancel Bookings, Users’ Events and plans can be severely impacted and may require intensive logistical support from Aloca. Nevertheless, plans may change, requiring Users or Hosts to cancel Bookings on occasion.

All Bookings are subject to a “Grace Period” in which a full refund is provided for Bookings cancelled within 24 hours from receipt of a Booking Confirmation but no later than 48 hours prior to the Event start time.

User Cancellations

Users may cancel their Booking until 7 days before the Event start time and will receive a full refund of their Booking Price less our Admin Fee.

Users may cancel their Booking between 7 days and 48 hours before the Event start time and receive a 50% refund of their Booking Price.

Booking cancellations submitted less than 48 hours before the Event start time are non-refundable.

If in agreement with the Host and Aloca, the Booking can be rescheduled without penalty.

Host Cancellations

Any Host initiated cancellations will be fully refunded to the User (including any Fees paid).

Hosts that cancel their Booking more than 7 days before the Event start time will receive a 10% penalty of the Booking fee, payable to Aloca from income generated by the Hosts next Booking.

Hosts that cancel their Booking between 7 days and 48 hours before the Event start time will receive a 50% penalty of the Booking fee, payable to Aloca from income generated by the Hosts next Booking.

Hosts that cancel their Booking 48 hours before the Event start time be required to be the full amount of the Booking to Aloca, from income generated by the Hosts next Booking.

If the penalty amount is more than the next Booking total, the deduction will be required to be spread over multiple Bookings.

Please note, Host cancellations can cause significant inconvenience for our Users, who have likely organised vendors for the Event. Rescheduling the Booking is possible to avoid penalty fees, however, this is only allowable upon agreement with Aloca and the User.

Aloca Cancellations

Aloca may decide, in its sole discretion, that it is necessary or appropriate to cancel a confirmed Booking. Aloca may cancel a Booking at any time prior to the Event start time.  When Aloca initiates a cancellation, any refunds or payouts will vary depending on the circumstances that prompted the cancellation.

 Excused Cancellations

Aloca may allow a Host or user to cancel a confirmed Booking due to extenuating circumstances. Aloca may require users or Hosts to provide evidence to support an Excused Cancellation. Where approved, Fees will be refunded in full less all Administration Fees. Circumstances that may be considered grounds for an Excused Cancellation include, but are not limited to:

  • Unexpected death or serious illness of a Host, User, or immediate family member of either;
  • Serious injury that directly restricts a User’s ability to travel or a Host’s ability to provide the Booked Space;
  • Significant natural disasters or severe weather incidents triggering a state of emergency that directly impact use of a Space;
  • Urgent travel restrictions or prohibitions, or severe security advisories issued after the time of Booking, by an appropriate advisory body;
  • Severe property damage or unforeseen maintenance issues that directly impact the safe use of the Space; or
  • Legal, municipality, or utility injunction or order that directly restricts use of or access to a Space
  • Complications caused by COVID-19 pandemic.

 Rescheduled Bookings

Bookings may be rescheduled by Hosts if agreed upon by Aloca, the Host & User. Rescheduling may result in additional Administration Fees. Rescheduled bookings must be:

  • For the same or more duration as the original Booking, according to the Host’s approval;
  • Confirmed prior to the original Start Time;
  • Rescheduled for a time within 90 days of the original Start Time; and
  • Only rescheduled once.

 

8. Privacy Policy

Our Privacy Policy can be viewed through www.aloca.com.au/privacy

 

9. Off-Platform Policy

Our Aloca Platform thrives on community and collaboration! 

One key feature of our service is that we allow our Members to communicate freely with one-another, effectively removing the “agent” from the Booking process. While this makes transactions quick and easy, Members must ensure they do not take advantage of this service to facilitate Bookings off the Aloca Platform. Using the Aloca Platform for your payments and communications ensures that you’re protected under our Terms of Service, refund policies and other safeguards. Paying or communicating outside of Aloca makes it harder for us to protect your information and puts you at greater risk of fraud and other security vulnerabilities.

To protect our community and business, the following behaviours are prohibited:   

  1. Encouraging Members to move a booking, prior to its acceptance, off the Aloca Platform(e.g. offering discounts to book off of Aloca)
  2. Cancelling an existing Booking to have it rebooked off the Aloca Platform 
  3. Asking or encouraging Members to book outside of Aloca for repeat or future bookings
  4. Sharing alternative contact information off-platform without prior approval from the Aloca Team
  5. Asking Members to fill out forms, call, email, or otherwise contact you via a non-Aloca communication service prior to accepting a Booking Request
  6. Asking for or using Members contact information to settle additional payments outside of Aloca’s platform. All payments must go through Aloca (this includes Overstay Fees and Booking extensions)

If Aloca determines that any Member is in violation of this policy, it reserves the right to suspend or close your account on the Platform and remove any Listings you may have on the Platform.


10. Promotions

#LocatedwithAloca Promotion (2021)

Eligibility

Users who book a Location with Aloca

Conditions:

  • Must book through Aloca Platform
  • Creative social accounts must be public

Process:

  1. Register as a User on Aloca Platform
  2. Book a Space any time in 2021
  3. Share your images and videos on your socials, tag @aloca_au and use #LocatewithAloca hashtag

 

Last Updated: 29/09/2021

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